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Terms & Conditions That Protect Your Account

When you open an account with 2d 25, you're entering into a straightforward agreement about how deposits and withdrawals work, what you can do in the lobby, and…

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What Our Terms Cover

2d 25 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

By opening an account, you agree that you are of legal age where local law permits and that your account information is accurate. Your deposits via DANA, OVO, GoPay and QRIS are processed securely; withdrawals require identity verification to prevent fraud. You are responsible for keeping

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your login details private and for all activity on your account. We reserve the right to suspend or close accounts that breach these terms, including those used for money laundering or account manipulation. Access and eligibility depends on local law; where local law permits, players in
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Semarang, Makassar and across Indonesia can deposit and play. Disputes are handled through our support channels first; escalation follows our dispute resolution process. We do not offer refunds on completed wagers, but withdrawals are processed once verified.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP WHEN YOU NEED IT

How to Reach Our Terms Support Team

Team online

Live Chat

Open live chat inside your account dashboard or on our lobby page; our team responds during support hours to clarify any term, explain a withdrawal hold, or help with account access issues.

Email Support

Send account or terms questions to our support inbox; we review requests within 24 hours and reply with specific guidance on your account status, payment holds, or policy clarification.

Account Settings

You can review and update your account details, payment methods, and contact preferences directly in the Account Settings page; changes take effect immediately for future transactions.

YOUR DATA, YOUR CONTROL

How We Handle Your Information Under These Terms

Data Security

Your account credentials, deposit history, and personal information are encrypted using industry-standard protocols. We do not share your data with third parties except payment processors required to clear your DANA, OVO, GoPay or QRIS transactions.

Cookies & Tracking

We use cookies to keep you logged in and to track your gameplay for fraud prevention. You can disable non-essential cookies in your browser settings; session cookies are required for account security.

Account Retention

We keep your account data for as long as your account is active. After you close your account, we retain transaction records and identity verification documents for up to three years for regulatory and fraud-prevention purposes.

Withdrawal Verification

Before we process your first withdrawal, we verify your identity and payment method. This may include a photo of your ID and proof of your DANA, OVO, GoPay or QRIS account; verification typically completes within 24 hours.

Request Your Data

You can request a copy of all data we hold about you by opening live chat or emailing support. We'll compile and send your account history, transaction logs, and personal details within five business days.

Close or Edit Your Account

To update your details, go to Account Settings in your dashboard. To close your account permanently, contact our support team; we'll process the request and return any remaining balance to your registered payment method.

Frequently Asked Questions About Our Terms

If you breach our terms—such as using multiple accounts, attempting fraud, or manipulating bonuses—we may suspend or close your account without refunding your balance. Serious violations may be reported to relevant authorities where local law requires.

Yes. Contact our support team via live chat or email, and we'll close your account permanently. Any remaining balance will be returned to your registered payment method (DANA, OVO, GoPay or QRIS) within two to three business days.

First withdrawals require identity verification: we'll ask for a photo of your government ID and proof of your payment method ownership. Once verified, future withdrawals process faster. All withdrawals are final once approved; we cannot reverse them.

Deposits via DANA, OVO, GoPay and QRIS typically clear in under a minute. Withdrawals take one to three business days after verification, depending on your bank and payment method. We aim for speed; processing delays are usually on your bank's side.

We may update these terms to reflect changes in local law or platform features. Major changes will be announced on your account dashboard; continued play after an update means you accept the new terms. You can always review the current version here.

2d 25 operates the platform for Indonesia players where local law permits. We comply with applicable regulations and partner with licensed payment processors to handle DANA, OVO, GoPay and QRIS transactions securely and transparently.

Your account remains active indefinitely. We don't charge inactivity fees or automatically close dormant accounts. If you forget your password, you can reset it via the login page or by contacting our support team.

Terms & Conditions That Protect Your Account

How to Reach Our Terms Support Team

Live Chat

Email Support

Account Settings

How We Handle Your Information Under These Terms

Data Security

Cookies & Tracking

Account Retention

Withdrawal Verification

Request Your Data

Close or Edit Your Account

Frequently Asked Questions About Our Terms

01 What happens if I break the terms and conditions?

02 Can I close my account at any time?

03 What is your withdrawal verification process?

04 How long do deposits and withdrawals take?

05 Can you change the terms without telling me?

06 Who owns and operates 2d 25?

07 What happens to my account if I don't log in for a long time?

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